How Will you Exceed Expectations Today?
September 1, 2013 Leave a comment
We recently experienced a hot spell here in Minnesota. It was the kind where the temperature creates a visual mirage of heat that radiates off of the roads. The humidity that accompanied it left many of us feeling weak and listless.
On this day, it was too hot to cook. So we dropped into a local restaurant and told the waitress we were extremely thirsty. Next, she brought us a pitcher of water with a straw in it and we all had a good laugh. Her gesture said a lot about her leadership style because she paid attention, heard what was said, empathized and delivered beyond expectations. The photo captured to commemorate the occasion says it all.
How often do we need to be reminded that we have the power to make a difference for one or many? Sometimes, what seems like the smallest gesture, can go a long way. Successful thought leaders understand that although it may not have come easy in the beginning, hard work and practicing these deeds are how they make it look so natural.
Has anyone gone out of their way recently, exceeding your expectations? How did it affect you?
More importantly, what gesture can you put forth on this day that will make a difference for someone?
Please comment below, I’d like to hear from you!